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Legal Information

LEGAL INFORMATION AND DISCLAIMER FOR THE
DUCRAY DERMATOLOGICAL LABORATORIES WEBSITE

Editor  

DUCRAY DERMATOLOGICAL LABORATORIES
A simplified joint-stock company (société par actions simplifiée) with capital of €38,250
45 Place Abel Gance – 92100 BOULOGNE BILLANCOURT – France
Commercial Register of Nanterre: B 403.269.814
Intracommunity VAT number: FR 40 403 269 814
Tel.: +33 (0)5 63 58 88 00
 
Publication Director:
Antoine DUHAMEL, Director, DUCRAY DERMATOLOGICAL LABORATORIES

Financing
PIERRE FABRE DERMO-COSMETIQUE - a limited liability company with a board of directors and a supervisory board (Société Anonyme à Directoire et Conseil de Surveillance) - Capital: €22,987,907.85 - Head office: 45, Place Abel Gance - 92100 BOULOGNE - Commercial Register of NANTERRE 319.137.576.
 
The website https://www.ducray.com (hereinafter the "Website") is financed by PIERRE FABRE DERMO-COSMETIQUE (hereinafter "PFDC"), a company operating in the pharmaceutical sector and whose revenue is earned from the services it offers and the products it sells.
 
The Website does not display advertising and does not accept or receive funding from advertising.
 
Webmaster
To contact the webmaster, click HERE
 
Host
CIS VALLEY
A limited liability company (Société anonyme) with capital of €2,500,000, registered with the Commercial Register of BORDEAUX under number B 410 100 747, whose head office is located at Chemin de l’Hermite BP 70081 – 33523 Bruges, FRANCE

GENERAL TERMS AND CONDITIONS OF USE OF THE
DUCRAY DERMATOLOGICAL LABORATORIES WEBSITE

Editor  
DUCRAY DERMATOLOGICAL LABORATORIES
A simplified joint-stock company with capital of €38,250
45 Place Abel Gance – 92100 BOULOGNE BILLANCOURT – France
Commercial Register of Nanterre: B 403.269.814
Intracommunity VAT number: FR 40 403 269 814
Tel.: +33 (0)5 63 58 88 00
 
Publication Director:
Antoine DUHAMEL, Director, DUCRAY DERMATOLOGICAL LABORATORIES 
 
Financing
PIERRE FABRE DERMO-COSMETIQUE - a limited liability company with a board of directors and a supervisory board - Capital: €22,987,907.85 - Head office: 45, Place Abel Gance - 92100 BOULOGNE - Commercial Register of NANTERRE 319.137.576.
 
The https://www.ducray.com website (hereinafter the "Website") is financed by PIERRE FABRE DERMO-COSMETIQUE (hereinafter "PFDC"), a company operating in the pharmaceutical sector and whose revenue is earned from the services it offers and the products it sells.
 
The Website does not display advertising and does not accept or receive funding from advertising.
 
Webmaster
To contact the webmaster, click HERE
 
Host
CIS VALLEY
A limited liability company with capital of €2,500,000, registered with the Commercial Register of BORDEAUX under number B 410 100 747, whose head office is located at Chemin de l’Hermite BP 70081 – 33523 Bruges, FRANCE

ARTICLE 1 - PURPOSE OF THE GENERAL TERMS AND CONDITIONS OF USE
 
The purpose of these general terms and conditions of use (hereinafter the "General Terms and Conditions") is to define the terms and conditions governing the use of and access to the Website owned by DUCRAY DERMATOLOGICAL LABORATORIES (hereinafter "DUCRAY DERMATOLOGICAL LABORATORIES"), which users (hereinafter the "Users") accept when consulting them. 

If Users do not accept the General Terms and Conditions, DUCRAY DERMATOLOGICAL LABORATORIES ask these Users to leave the Website.

The General Terms and Conditions are governed by French law and may be amended at any time without prior notice.

The Website is to be used and consulted exclusively for personal and non-commercial purposes.
 
It is generally prohibited for Users to use the Website, or any part thereof, for unlawful purposes (copyright) or for purposes in breach of these General Terms and Conditions.
 
By consulting the Website, Users agree to comply with the General Terms and Conditions as they appear on the date of consultation.
 
The General Terms and Conditions are enforceable against any User who connects to the Website.
 
ARTICLE 2 - DESCRIPTION OF THE WEBSITE
 
The Website may only be accessed online at the following address: https://www.ducray.com and only by Users who are domiciled in Metropolitan France (including Corsica).
 
The Website was created to provide you with information on DUCRAY DERMATOLOGICAL LABORATORIES (product sheets, advice sheets, games, contests, newsletters, etc.) as well as a full presentation of the different DUCRAY® brand (hereinafter the "Brand") ranges. In particular, the Website provides non-contractual information about the Brand's products, and provides descriptions of all its products, but without the aim of offering direct product or service purchase (except where clearly indicated otherwise) (hereinafter the "Services").
 
If you are a minor, you undertake to only visit this Website in the presence of your parents or guardian who must accept these terms and conditions first. If you are less than sixteen (16) years of age, you hereby declare that you have been authorized by your parents or legal representatives to communicate your personal information to DUCRAY DERMATOLOGICAL LABORATORIES to access the Website and to receive communications from DUCRAY DERMATOLOGICAL LABORATORIES.
 
The Website is fully financed by PFDC. The Website does not constitute a contractual offer and does not accept any advertising. 
 
Inasmuch as this Website is updated taking all activities into account, it is possible that some new information, Services or announcements are no longer valid at the time they are displayed or that they have simply become outdated. DUCRAY DERMATOLOGICAL LABORATORIES cannot guarantee that all information and Services displayed on this Website will be perfectly updated, although all necessary efforts will be made to do so.
 
DUCRAY DERMATOLOGICAL LABORATORIES cannot guarantee the accuracy and exhaustiveness of the information and Services set out on this Website. DUCRAY DERMATOLOGICAL LABORATORIES will carry out the necessary rectifications. The information and Services published and proposed may also be updated between the time the Users saw them and the time they read them. DUCRAY DERMATOLOGICAL LABORATORIES therefore cannot in any way guarantee that this information and these Services are accurate, complete and up to date.
 
Users are fully and exclusively responsible for their use of the Website. DUCRAY DERMATOLOGICAL LABORATORIES shall not be held liable for any result obtained through the use of the Website.
 
Unless expressly stated otherwise, any new feature that improves or extends one of the existing Service(s) or any new service launched by DUCRAY DERMATOLOGICAL LABORATORIES shall be subject to the General Terms and Conditions. Users accept the fact that the Service is provided to them "as is". Users undertake to use the Website in accordance with the purpose described in the General Terms and Conditions, not to disregard the purpose of the Website and not to attempt to redirect Users to another service.
 
ARTICLE 3 - METHODS TO ACCESS THE WEBSITE
 
3.1. To access the Website, Users must have the hardware and software required to use the internet. To access the Website from a computer, tablet or mobile phone (hereinafter the "Hardware"), Users must have access to appropriate high-speed internet, a telephone package with internet access from a computer, tablet or mobile phone such as a smartphone (IOS, Android), and a WAP, wireless and/or 3G/4G connection.
 
Users acknowledge that the terms and conditions of their contract with the internet/mobile phone provider will continue to apply when they use the Website.

Users alone pay for all of the costs that a provider may claim for access to internet, wireless, WAP and/or 3G/4G connection services to use the Website.

During their use, Users shall refrain from impeding or disrupting the proper functioning of the Website, servers and networks and/or from modifying, adapting or pirating the Website and/or modifying a third-party application or website so as to create confusion as to its link to the Website.
 
Users are aware of the constraints and limitations of the internet and telecommunication networks and therefore undertake to:

• protect their Hardware from any form of virus, attempted intrusion, and unauthorized access and/or use by third parties;
• ensure that their Hardware has been installed, is operated and is maintained so as to allow the the Website to work satisfactorily.
 
3. 2. USERS' OBLIGATIONS
 
When using the Website, Users must refrain from:

• using the Website and Services to engage in politics, propaganda or proselytism;
• diverting the Website from its purpose;
• conducting illegal activities, in particular by infringing the rights of holders related to the texts, photographs, images, videos, etc.;
• advertising or inciting other Users to use another service, whether or not this other service is a competing service;
• jeopardizing the Website's operations in any manner whatsoever;
• breaching intellectual property laws;
• breaching the laws and regulations in effect.

 Users must refrain from:

• downloading, sending or transmitting by email or in any other manner any content that is illegal, harmful, threatening or abusive, that constitutes harassment, is defamatory, vulgar, obscene, hateful, racist or otherwise reprehensible or that compromises the privacy of others;
• consulting, displaying, downloading or transmitting any content that violates the laws in effect in France, in particular intellectual property laws;
• attempting to lead other Users in error by usurping the name or corporate name of other persons, and, more particularly, by misrepresenting yourself as an employee or agent of DUCRAY DERMATOLOGICAL LABORATORIES, a moderator, a guide or a host;
• downloading, displaying or transmitting by email or in any other manner any content that contains computer viruses or any other code, file or program designed to interrupt, destroy or limit the functionality of any computer software or telecommunication tool, the preceding list being non-exhaustive;
• downloading, displaying or transmitting by email or in any other manner any content that violates any patent, registered trademark, trade secret, intellectual property right or any other property rights (hereinafter the "rights") of others;
• disrupting the normal flow of conversations, accelerating the screen's scrolling speed so that Users cannot follow and type their comments, or engaging in any other action that is similarly disruptive and impedes the Users' ability to communicate in real time;
• impeding or disrupting the Service, servers or networks connected to the Service or refusing to comply with the required conditions, procedures, general rules or regulatory terms applicable to the networks that are connected to the Service;
• harassing any other User(s) in any manner whatsoever;
• collecting and storing personal or identification information on other Users.

DUCRAY DERMATOLOGICAL LABORATORIES or any person or entity designated by DUCRAY DERMATOLOGICAL LABORATORIES may delete or remove any content that breaches the terms herein and/or the regulations in effect and/or that is reprehensible in any other way. Users also acknowledge the fact that they must exercise good judgment and accept all risks related to their use of the Service and Website. 
 

ARTICLE 4 - INFORMATION MADE AVAILABLE ON THE WEBSITE
 
4.1. Information on the products and services

Unless stipulated otherwise, the products and services presented on the Website constitute a general presentation of the Brand's range of products. This information is provided solely for information purposes and is not contractual.
 
4.2. Use of advice provided on the Website

Information is made available to Users on the Website. The availability of this information does not constitute a transfer of any of the property rights related to the information.  A non-exclusive license to consult and use this information only is granted to Users for their private use. In this regard, Users are prohibited from copying or reproducing all or part of the information by any means whatsoever and on any existing or future medium, from translating the information into any other language and from adapting the information.
 
DUCRAY DERMATOLOGICAL LABORATORIES shall not be held liable for any direct or indirect consequences and/or damage caused by defectiveness or piracy of the information. Furthermore, DUCRAY DERMATOLOGICAL LABORATORIES are not bound by any obligation of result but rather an obligation of means with regard to the information and advice provided to Users.

Finally, DUCRAY DERMATOLOGICAL LABORATORIES give no guarantee, whether explicit or implicit, and shall not be held liable for the use of this information and advice, which are provided for information only.
 
For any further information and/or any questions, please write to:

By e-mail: contact.ducray@pierre-fabre.com
 
By postal mail: DUCRAY DERMATOLOGICAL LABORATORIES - "Les Cauquillous" 81506 LAVAUR CEDEX, FRANCE

 

ARTICLE 5 – ONLINE PUBLICATION OF USER EVALUATIONS AND OPINIONS

The Website allows Users - once they have identified themselves - to use the online evaluation and opinion service to publish evaluations or opinions (hereinafter the "Evaluations/Opinions") relative to the Brand's products.

Users are responsible for their Evaluations/Opinions. DUCRAY DERMATOLOGICAL LABORATORIES shall not be held liable to any person whatsoever for the Evaluations/Opinions published by a User.

 

5.1. Conditions governing the publication of Evaluation(s)/Opinion(s) 

When Users publish an Evaluation or Opinion on the Website, they declare and guarantee that:
•    their Evaluations/Opinions comply with the General Terms and Conditions, as well as the laws and regulations in effect;
•    they are the author(s) of the Evaluation(s)/Opinion(s), they have not misappropriated the identity of another person, they are not using a false email address and they are not misrepresenting the origin of their Evaluation(s)/Opinion(s); 
•    their Evaluation(s)/Opinion(s) is(are) their own original work(s) and do not infringe the intellectual property rights of third parties;
•    all of the content published is accurate and precise.

The Users also declare and guarantee that they have not submitted content that:  
•    may reveal their identity (the Users do not use their full name but just their first name or a "pseudonym");
•    contains information (including prices) on DUCRAY DERMATOLOGICAL LABORATORIES' competitors or their products (in particular other manufacturers and/or distributors and/or suppliers of cosmetic products in the beauty/hair health sector);
•    has no tie to the evaluation of the Brand's products presented on the Website;
•    for which they receive consideration from a third party in any form whatsoever;
•    may be considered publicity or promotional or any other form of solicitation;
•    includes reference information for other websites, URL addresses, email addresses, contact information or telephone numbers;
•    carries a computer virus or any other program or computer file that may cause a disruption or damage, or instructions on how to create such a virus, program or file.
•    is defamatory, threatening, abusive, injurious, malicious, vulgar, indecent, incites violence or hatred, compromises a person's privacy or prejudices the right to a person's image or is inappropriate in any manner whatsoever;
•    consists in obtaining or providing diagnoses or advice related to medical, psychological, legal, financial or similar problems.

5.2. Monitoring, publication and modification of Evaluations and Opinions

  • ​Characteristics of the monitoring

  • before any publication by DUCRAY DERMATOLOGICAL LABORATORIES;

  • within one month at most from the time they are submitted by the User.

  • Publication refusal

DUCRAY DERMATOLOGICAL LABORATORIES reserve the right to refuse to publish any Evaluation/Opinion that may breach the terms of Article I at its sole discretion.

Furthermore, DUCRAY DERMATOLOGICAL LABORATORIES reserve the right not to publish:
•   copied content;
•   opinions written in a language other than French;
•   any unintelligible content (in particular, content with random characters and strings of words).

Users are informed by email, sent to the address entered into the Users' identification form, if their Evaluation/Opinion is refused.

•   Published Evaluations/Opinions


The Evaluations/Opinions, once approved, will be visible on the Website for three years. At the end of this period, DUCRAY DERMATOLOGICAL LABORATORIES will retain the Evaluations/Opinions for a period of three years.

The Evaluations/Opinions shall not be modified once they have been submitted by a User.

5.3. Intellectual property

With regard to any Evaluation/Opinion Users submit on the Website, they hereby grant DUCRAY DERMATOLOGICAL LABORATORIES a free, irrevocable, non-exclusive, worldwide license for a period of 10 years to reproduce, represent, use, copy, modify, adapt, translate, create derivative works with, integrate into other works and distribute this(these) Evaluation(s)/Opinion(s) (in whole or in part) and to use such content in any other manner and/or incorporate such content into any other material, medium or technology.

Users hereby acknowledge that DUCRAY DERMATOLOGICAL LABORATORIES may, in particular, translate and publish their Opinion(s)/Evaluation(s) on their Facebook and Instagram social network pages, their newsletters and any foreign and/or related version of its Website.

Users are hereby advised that such publication may include their name (or pseudonym, as recommended above) used when their Opinion(s)/Evaluation(s) is(are) published.  Users hereby agree to the use of their Opinion(s)/Evaluation(s) in conjunction with the Brand and the Brand's logos in accordance with the terms of this paragraph.

5.4. Contact

For any question(s) or comments regarding DUCRAY DERMATOLOGICAL LABORATORIES' products or the use thereof, Users may contact DUCRAY DERMATOLOGICAL LABORATORIES at the following address: contact.ducray@pierre-fabre.com

DUCRAY DERMATOLOGICAL LABORATORIES reserve the right to send your opinion to its customer service department at its discretion.
 
 
ARTICLE 6 - GUARANTEES AND LIABILITY
 
6.1 LIABILITY
 
Users are fully and solely responsible for their use of the Website. Users undertake to use the Website in accordance with its purpose.

DUCRAY DERMATOLOGICAL LABORATORIES guarantee Users will benefit from the peaceful enjoyment of the Website and, in particular, that the Website does not breach any third-party intellectual property right and that the Website is an original work. DUCRAY DERMATOLOGICAL LABORATORIES guarantee that the Website complies with the French laws in effect and industry standards regarding websites.
 
Users undertake not to voluntarily or even involuntarily introduce viruses, bugs or any file of any type whatsoever that could disrupt the Website's operations; in such cases, users shall bear all responsibility.
For the purpose of protecting all users, DUCRAY DERMATOLOGICAL LABORATORIES may prosecute unscrupulous Users.

Users declare and guarantee they have perfect knowledge of the characteristics and constraints of the internet, and especially that transmission of data and information on the internet has relative technical reliability only, since it uses heterogeneous networks with varying characteristics and technical capacities which hinder access or make it impossible during certain periods.
 
DUCRAY DERMATOLOGICAL LABORATORIES shall not be held liable for any damage resulting from a connection to the Website or a User's use of the Website.

DUCRAY DERMATOLOGICAL LABORATORIES shall not be held liable for errors, omissions, viruses or results that may be obtained through the poor use of the Services, information and/or Website. DUCRAY DERMATOLOGICAL LABORATORIES are in fact simply bound by an obligation of means.

DUCRAY DERMATOLOGICAL LABORATORIES and the executives and employees of DUCRAY DERMATOLOGICAL LABORATORIES/PFDC shall not be held liable:

  • for any damage whatsoever resulting from a connection or access to or the use of the Website;

  • for damage resulting directly or indirectly from consultation of the Website or from the use of the Services available on said Website;

  • for direct or indirect damage resulting from use of the Website, and particularly for any operating, financial or commercial loss or loss of the Website or data from any information system, even if DUCRAY DERMATOLOGICAL LABORATORIES were informed of the possibility of such damage.

 
DUCRAY DERMATOLOGICAL LABORATORIES shall in no case be held liable for the loss of information/Services or a deterioration related to said Service. No information or Service provided by the Website shall be interpreted as any sort of guarantee.

Subject to applicable laws and regulations, DUCRAY DERMATOLOGICAL LABORATORIES shall not be held liable for any damage, in particular and without limitation, loss of profits, customers, data or intangible assets, that may result from the use or the impossibility of using the Website and, more generally, any event related to the Website and/or any third-party website.
 
6.2. WEBSITE MODIFICATION OR CLOSURE

DUCRAY DERMATOLOGICAL LABORATORIES strive to keep its Website accessible 24/7, but is under no obligation to do so. DUCRAY DERMATOLOGICAL LABORATORIES may therefore interrupt access, particularly for maintenance and upgrades. DUCRAY DERMATOLOGICAL LABORATORIES shall in no case be held liable for all these interruptions and the resulting consequences for Users or third parties.

DUCRAY DERMATOLOGICAL LABORATORIES reserve the right to modify or delete the Website without prior notice and shall not be held liable in this regard.

The deletion or modification of the Website in no way constitutes grounds for Users to claim specific compensation or damages.
 
6.3. GUARANTEES

Users expressly acknowledge and accept that:

• they use the Website and Services at their own risk. The Service is provided as an "as is" service and can be accessed when available. DUCRAY DERMATOLOGICAL LABORATORIES do not provide an express or implicit guarantee as to the quality and compatibility of the Service for a specific use and the non-breach of the Service's terms of use by its Users (this list not being exhaustive).
 
• DUCRAY DERMATOLOGICAL LABORATORIES do not guarantee that the Website and/or Services will meet their expectations; that they will be uninterrupted, timely, secure or error-free; that the results that may be obtained by using the services will be accurate and reliable; that the quality of all of the Services, information or any other materials obtained by Users on the Service will meet their expectations; that the defects in the software used, if any, will be the subject of a correction.
 
• Users download or obtain in any other manner any materials when using the Service at their own risk. Users alone are responsible for any damage to their computer or loss of data resulting from the downloading of these materials.

 
6.4. COMMUNICATION FORUMS

DUCRAY DERMATOLOGICAL LABORATORIES make communication forums available to Users on the Website via which they can contact or send questions to DUCRAY DERMATOLOGICAL LABORATORIES at the following address: contact.ducray@pierre-fabre.com. All messages posted in these communication forums express the ideas of their respective authors. However, DUCRAY DERMATOLOGICAL LABORATORIES, as the party responsible for the content of these spaces, reserve the right to refrain from responding to messages that could be considered reprehensible, in breach of the law or not in conformity with these General Terms and Conditions.

Any harm caused to the image or reputation of DUCRAY DERMATOLOGICAL LABORATORIES and/or PFDC that results from content posted by Users may lead to prosecution.

DUCRAY DERMATOLOGICAL LABORATORIES shall not be held liable for the information and content set out in these communication forums. DUCRAY DERMATOLOGICAL LABORATORIES reserve the right to delete all of the messages, in particular if these messages infringe third-party rights, do not correspond to the Website's editorial policy or fail to comply with Article 3.2 above.

Users therefore undertake:

  • Not to publish content that may cause a prejudice to human dignity;

  • To comply with the private nature of the content;

  • To refrain from breaching intellectual property laws;

  • To refrain from breaching the laws governing public order;

  • To comply with the laws and regulations in effect;

  • To refrain from jeopardizing the Website's operations in any manner whatsoever;

  • Not to disclose their connection information to other Users or any other person;

  • Not to advertise or incite other Users to use another service, whether or not the other service is a competing service.

 
It should be noted that DUCRAY DERMATOLOGICAL LABORATORIES reserve the right to oppose the publication of any content that contravenes all or part of the terms of the General Terms and Conditions and/or to delete any Website content.

Users grant DUCRAY DERMATOLOGICAL LABORATORIES a free, irrevocable, non-exclusive, worldwide license for a period of 10 years to reproduce, represent, use, copy, modify, adapt, translate, create derivative works with, integrate into other works and distribute the content in whole or in part and to use in any other manner and/or incorporate any and all publications on the communication forums into any other material, medium or technology.

Users hereby accept that DUCRAY DERMATOLOGICAL LABORATORIES may, in particular, translate and publish their publications on its Facebook and Instagram social network pages, its newsletters and any foreign and/or related version of its Website.

Users are hereby advised that such publication may include their name (or pseudonym, as recommended above) used for their publications. Users hereby agree to the use of their publication(s) in conjunction with the Brand and the Brand's logos in accordance with the terms of the present paragraph.

ARTICLE 7 - INTELLECTUAL PROPERTY

Unless stipulated otherwise herein, all of the elements on the Website (including, in particular, the texts, data, databases, graphics, logos, brands, names, animations, images, videos, sound, software and other elements) (hereinafter the "Elements") are the exclusive property of DUCRAY DERMATOLOGICAL LABORATORIES and/or the third parties who have granted DUCRAY DERMATOLOGICAL LABORATORIES a license thereto, and are governed by French and international laws on copyright and, more broadly, intellectual property.
 
These Elements are protected by copyrights, trademarks, patents, database rights, trade secrets and/or any other intellectual property rights.

All rights of reproduction, representation and public communication are reserved, including visual, photographic, iconographic or other representations. It is strictly forbidden to reproduce all or part this Website on any electronic medium whatsoever, without express authorization from the Publication Director.
 
The trademarks and logos used on this Website are registered and the reproduction thereof constitutes an infringement. All rights of use are reserved. In accordance with Article L.122-4 of the Intellectual Property Code, any full or partial representation or reproduction using any process whatsoever without express authorization is illegal and constitutes an infringement punishable pursuant to Articles L. 335-2 et seq. of the Intellectual Property Code.
 
Users are not authorized to sell, copy, rent, market, transfer, assign or otherwise grant, modify or adapt the Website, integrate it in whole or in part into other software, translate, decompile or disassemble it, or create any software or derivative features of the Website without the express written authorization of the Publication Director. 
 
DUCRAY DERMATOLOGICAL LABORATORIES grant Users a free, non-exclusive, non-transferable, personal license for their private use only to access, use and visualize the Website and its Elements. This right is granted for a strictly personal, private and non-commercial use, subject to retaining all of the indications referring to the related reproduction and intellectual property rights. In this regard, Users are prohibited from copying and/or reproducing the Elements in whole or in part by any means whatsoever and on any existing or future medium, from translating the Elements into any other language and from adapting the Elements.
 
Any other use of the Elements is strictly prohibited and constitutes a breach of the Intellectual Property Code.
 
ARTICLE 8 – PERSONAL DATA
 
Personal data is collected as a result of access to and the use of the Website, which Users accept. This personal data will be retained for three (3) years, the period which is strictly necessary to use the Website.
 
DUCRAY DERMATOLOGICAL LABORATORIES draw Users' attention to the fact that its database, which may include personal data, was the subject of processing in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and the free movement of such data (GDPR).
 
The personal data that Users enter online are intended for the sole use of DUCRAY DERMATOLOGICAL LABORATORIES or of any other entity belonging to the Pierre Fabre Group responsible for the processing and conservation of this data. This data will not be communicated to other third-parties, except those that host the Website or that contribute to its content or management.
 
DUCRAY DERMATOLOGICAL LABORATORIES undertake to take all reasonable measures available to protect the confidentiality of this personal data.
 
The personal data will be subject to automated processing and may be used as followed: 

  • To monitor relations with Users: transmission of emails to Users. If Users send messages to contact.ducray@pierre-fabre.com, the data will be retained and used to provide a response to Users and then follow up;

  • Provision of services: transmission of newsletters by DUCRAY DERMATOLOGICAL LABORATORIES (if the User has agreed), it being noted that Users may modify their choice regarding their newsletter subscription at any time;

  • Statistical surveys: DUCRAY DERMATOLOGICAL LABORATORIES compile, study and compare personal data on Users in order to precisely define their profile and therefore better meet their expectations. These statistical surveys are strictly confidential and remain the exclusive property of DUCRAY DERMATOLOGICAL LABORATORIES. They are not disclosed to third-parties.

Third-parties shall never have access to personal data. The data is encrypted to prevent access by any unauthorized person. Therefore, the data collected and stored will not allow for a User to be specifically identified.
 
DUCRAY DERMATOLOGICAL LABORATORIES may be required to disclose personal information where necessary to identify, question or prosecute any User susceptible of causing a prejudice to or infringing (intentionally or not) the rights or ownership of the Website, other users of the Website or any other person who may be penalized by such actions.
 
DUCRAY DERMATOLOGICAL LABORATORIES undertake to take all reasonable measures available to protect the confidentiality of this personal data.
Users have a right to access, correct and delete their personal data. They may also exercise a right to limit processing and a right of opposition. To exercise these rights, Users may contact DUCRAY DERMATOLOGICAL LABORATORIES at the following address: contact.ducray@pierre-fabre.com.
 
DUCRAY DERMATOLOGICAL LABORATORIES shall take the necessary steps to respond to their requests in a satisfactory manner. If, for any reason whatsoever, Users consider the response from DUCRAY DERMATOLOGICAL LABORATORIES to be unsatisfactory, DUCRAY DERMATOLOGICAL LABORATORIES hereby informs Users that they may submit a claim to the Commission Nationale de l'Informatique et des Libertés.
 
DUCRAY DERMATOLOGICAL LABORATORIES shall not transfer any personal data outside of the European Union and shall not transfer any data to its third-party partners without the Users' express authorization. DUCRAY DERMATOLOGICAL LABORATORIES are responsible for fulfilling any potential formalities with the competent authorities to protect personal data.
DUCRAY DERMATOLOGICAL LABORATORIES shall answer questions from Users regarding their data, recent access to their data and potential processing conducted within the statutory periods.
 
For more information on the processing of your personal data, DUCRAY DERMATOLOGICAL LABORATORIES invite Users to consult their policy on personal data, which can be accessed at the following address: https://www.ducray.com/fr-fr/la-marque/politique-de-protection-des-donnees-caractere-personnel.
 
ARTICLE 9 - HYPERTEXT LINKS

Users are informed that DUCRAY DERMATOLOGICAL LABORATORIES may provide links to websites and/or applications that may or may not belong to the Pierre Fabre Group. These websites and/or applications are independent from the Website.

DUCRAY DERMATOLOGICAL LABORATORIES do not edit or control the sources and content of these websites or their links to other websites and/or applications.

The links to these websites and/or applications in no way imply DUCRAY DERMATOLOGICAL LABORATORIES' approval, validation or agreement with the content of these websites and/or applications and, all the more so, any use thereof.

DUCRAY DERMATOLOGICAL LABORATORIES therefore cannot be held liable for the content, products, services, advertisements, cookies or other elements of these websites, nor for any damage or losses, whether proven or alleged, resulting from or in relation to the use of the information, services or data available on these websites and/or applications.
 
Hyperlinks on the Website can only be created after prior written authorization from DUCRAY DERMATOLOGICAL LABORATORIES. All authorization requests must be sent to the following address: contact.ducray@pierre-fabre.com.
 
ARTICLE 10 – COOKIES POLICY

A cookie is a small computer program that represents a block of digital data sent to the browser by a Web server and stored on the hard drive of the User's computer, digital tablet or telephone (hereinafter collectively referred to as the "Hardware").

Within the meaning of the present section, the term "cookies" refers to any technology covered by Article 32-II of the Law of January 6, 1978, as amended.

Some cookies may contain personal information that identifies the User as a physical user and/or identifies the User's Hardware. They identify the parts of the Website that interest the User and therefore allow for content that may correspond to the User's interests to be communicated to him or her.

In this regard, it is to be noted that the retention period for the information recorded by cookies on the Hardware shall not exceed 13 months.

The Website uses cookies in particular for statistical purposes (e.g., estimates of the number of visits to the Website, geographic zones in which Users are located), to improve Website operations and browsing (e.g., to favor or implement Website optimization for a given browser and given display color) and to ensure security during browsing by fighting, in particular, against fraud and undesirable emails.

Third-party cookies may also be saved on the Hardware and used to personalize and/or improve content, including advertising, which may be used when the User is browsing. Depending on the medium, a number of third-party cookies may be saved, in particular:

  • Social network cookies that may be installed on the Hardware when the User consults one of our media on which content from social media is published. DUCRAY DERMATOLOGICAL LABORATORIES invite all Users to read the social networks' management policy for these cookies on the networks' websites.

  • Flash® cookies are files stored by Flash® software, which is installed to visualize dynamic objects, such as graphic animations or video sequences. Flash® cookies may be installed as soon as the Flash® application is used. DUCRAY DERMATOLOGICAL LABORATORIES invite all Users to read the management policy for these Flash® cookies on the software publisher's website.

  • Targeting cookies, defined by a third-party such as an advertiser, may be used to display advertisements that correspond the most to the Users or target Users' interests. They also allow for the number of appearances of an advertisement to be limited and help measure the effectiveness of an advertising campaign. These cookies are also used to track a User's visits to different Websites.

Furthermore, DUCRAY DERMATOLOGICAL LABORATORIES may place its own cookies on media that belong to third-party partners.

The objective of these cookies is mainly to present content that matches the User's centers of interest and to count the User's views of the content.

By continuing to browse the Website, Users accept that DUCRAY DERMATOLOGICAL LABORATORIES use cookies in accordance with the description thereof in the present section.

Web browsers are usually configured to accept cookies. Users may of course oppose the presence of cookies and refuse or delete them. For this purpose, they may be deleted from the Hardware by consulting the browser's help page or opposing the saving of cookies by disabling this feature in the browser (the methods are indicated on the Commission Nationale de l'Informatique et des Libertés's website at the following address: http://www.cnil.fr).

Users may change their option to accept or refuse cookies at any time.

If a User disables the cookies, the Website may not work perfectly and certain content may not be accessible. In this regard, we recommend authorizing the saving of cookies to benefit from all of the Website's features.

For more information on the use of cookies on the Website, DUCRAY DERMATOLOGICAL LABORATORIES invite Users to consult the cookies table at the following address: https://www.ducray.com/fr-fr/la-marque/politique-de-protection-des-donnees-caractere-personnel
 
ARTICLE 11 - NON-WAIVER AND PARTIAL INVALIDITY

If one of the provisions of the General Terms and Conditions is found to be null and void due to a change in the law or regulations or a court decision, the validity and compliance with the other terms of the General Terms and Conditions will in no case be affected.

If one of the Parties fails to avail itself of any of the terms of the General Terms and Conditions, said failure does not imply the Party will again waive the same provision at a future time.

ARTICLE 12 - MISCELLANEOUS PROVISIONS

If one of the provisions of these General Terms and Conditions of Use loses its validity or if it is found to be defective, the provision in question will be replaced by a provision which most closely resembles it in terms of legal interpretation.

Users declare and acknowledge that they have read the General Terms and Conditions, and the use of the Website implies the Users' total and unconditional acceptance of all of the General Terms and Conditions.

For any question regarding the General Terms and Conditions or a question or comment about the Website or the User Account, Users may write to the following address: contact.ducray@pierre-fabre.com.

ARTICLE 13 - AMENDMENTS TO THE GENERAL TERMS AND CONDITIONS

DUCRAY DERMATOLOGICAL LABORATORIES may amend the General Terms and Conditions at any time. Users shall be notified of these amendments. Any use of the Website after notification of an amendment will constitute acceptance of the General Terms and Conditions. The applicable General Terms and Conditions shall then be those in effect on the Website on the date they are used by a User. If a User disagrees with the amendments to the General Terms and Conditions, he or she undertakes not to access the Website. 

If the General Terms and Conditions are translated, the French version is the valid, applicable version.

ARTICLE 14 - APPLICABLE LAW AND JURISDICTION

The General Terms and Conditions are governed by French law.

Any dispute that arises in relation to the General Terms and Conditions will be subject to mediation before any legal action or arbitration is undertaken.

If mediation fails, the dispute shall be brought before the competent court in the jurisdiction of the Court of Appeal of Paris.

 

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